Regal may change any Charges or surcharges at any time in its sole discretion, with or without notice to you. Can I refund my ticket after I make my purchase? Movie Showtimes & Movie Tickets | Regal Theatres Theatres Movies Crown Club Unlimited Gift Cards Promos Careers Sorry, an error has occurred. Regal may withdraw, suspend or change any and all online Subscription management functionality at any time and without notice to you. Service Hours. Please visit our Health & Safety Action In Regards to the Coronavirus page. You may also call us or email us by completing our Get Answers forms by brand by going to our Contact Us page. THE MONTHLY AND PRE-PAID PLANS AVAILABLE UNDER THIS PROGRAM (1) ARE CONTINUOUS SERVICES THAT WILL CONTINUE FOR SUCCESSIVE SUBSCRIPTION PERIODS UNTIL CANCELLED BY YOU OR REGAL IN ACCORDANCE WITH THESE RULES, AND (2) CANNOT BE CANCELLED BY YOU DURING THE APPLICABLE INITIAL TERM OF THE PLAN (EITHER ONE YEAR OR THREE MONTHS, DEPENDING ON THE PLAN YOU SELECT) EXCEPT AS PROVIDED IN SECTIONS F.1(B) OR G.1(B) BELOW. Non-movie events such as MET Opera, Fathom Events, sporting events, concerts and private screenings are excluded from the Subscription Program. Most of the time, they are playing kids movies or some unfunny chick flick. Our cast members and managers are knowledgeable on the closed captioning system and can assist with any specific questions you may have. Regal Cinemas Customer Service Phone Number & Hours Regal Cinemas Customer Service Customer Service Directory > Regal Cinemas Customer Service Regal Cinemas Customer Service Phone Number Phone Number:1 (877) 835-5734 Shortcut: N/A - Edit Average Customer Rating Score 1 Website: Update Listing Reviews For Regal Cinemas Customer Service (8) Please read the following terms and conditions (as amended from time to time, the Subscription Rules) carefully as they contain details about how the Subscription Program works, the enrollment process, payment options, whats included and whats not included in your Subscription, how long your Subscription lasts, applicable restrictions, and more. Media Inquiries: Email us at [email protected]. For extenuating circumstances, please consult theatre management. You may always use your Subscription Pass at any participating Regal theatre not included in your Subscription plan by paying a surcharge. Please contact Customer Relations and let us know how we can help. When you get to the theatre, you can walk directly up to the ticket attendant (i.e. You can! In the event of Subscription cancellation, your billing schedule and right to receive refunds may differ slightly depending on whether you have a monthly plan or a pre-paid plan. Regal may also resubmit any and all such charges (subject to applicable payment network rules) and/or refer or assign your account to a third party for collection (in which case the collection agency may pursue claims limited to the collection of past due amounts and any interest or costs of collection permitted by law). Please immediately contact Customer Relations. Escape completely on a Princess Cruise. Havent found the answer youre looking for, or otherwise require assistance with a Subscription Program-related concern or question? Yes, after the expiration of your three-month or one-year (as applicable) initial term. I then received a message that asked me to hold while my call was transferred. If you are a Regal Crown Club member and purchased your tickets while logged in to your account you can easily transfer your tickets to the Regal mobile app with the following steps: Refunds are available in certain limited circumstances described below. To locate pricing information on our website, please enter your zip code under the Regal logo in the top section of the homepage. Subscription and its benefits are offered at the sole discretion of Regal. If a payment date falls on a weekend or bank holiday or would fall on a day of a month that doesnt exist (e.g., February 30), the Fees owed on such payment date will be charged in accordance with your banks or applicable payment networks rules (which may be a business day prior to such payment date). Unlimited Plan: Plan: $18.99/month + tax or a pre-paid fee of $227.88 + tax, Unlimited Plus Plan: $21.99/month + tax or a pre-paid fee of $263.88 + tax, Unlimited All Access Plan: $23.99/month + tax or a pre-paid fee of $287.88+ tax, Unlimited Plan: Plan: $18.99/month + tax or a pre-paid fee of $56.97 + tax, Unlimited Plus Plan: $21.99/month + tax or a pre-paid fee of $65.97 + tax, Unlimited All Access Plan: $23.99/month + tax or a pre-paid fee of $71.97 + tax. Yes. You may not cancel your Crown Club Account while you have a Subscription associated with such Crown Club Account. If I have a Subscription, can I cancel my Crown Club account without cancelling my Subscription? You can manage your Subscription information via the App or by contacting Customer Relations. Thin, in itself, is shameful. Unfortunately for subscribers, there's not. Restrictions may apply, including that Regal may cancel or withdraw such Other Benefits. Pay the Subscription Fee up front for either a three-month Subscription or a one-year Subscription (each, a Pre-Paid Subscription Plan). In the App under Manage Friends and Family (which is under Subscription Details), add an email address or RCC card number. Before leaving the auditorium, please check around your seat for any personal belongings. Next step is email. Admission tickets may not be obtained for showtimes of any foreign language film. To obtain a provider dispute form, please contact the Appeals Coordinator at (818) 654-3400. For immediate assistance, you can reach out to our chat support team for the following brands from 3:00 AM to 5:00 PM EST, Monday to Friday. Overview of Regal Cinemas complaint handling. Am I eligible for the Subscription Program? You may use a valid Regal gift card to pay Fees. Please see Admittance Procedures for more details. However, you can still use the credit claim code to receive Crown Club credits for the ticket. The Regal Crown Club FAQ's can be found here. For additional information about the voluntary movie rating system and ratings for new releases, visit the Motion Picture Association of America's home page at http://www.mpaa.org. Details regarding these benefits may be made available to you via the App or in Regals email, SMS or other communications to you. (For example: if you have booked a reservation for three pending showtimes, you may not make another reservation until after you attend one of the reserved showtimes.) Yes. Regal Entertainment Group theatres have specific ticket pricing based on market or territory. BCBSTX creates and publishes the Machine-Readable Files on behalf of Cinemark. View files. This number represents the median, which is the midpoint of the ranges from our proprietary Total Pay Estimate model and based on salaries collected from our users. How do you get more information about a rating? Click Apply. If you purchased concessions, walk directly up to the concession counter where you see Atom logo and scan your QR code to pick up your concessions. Do the ratings indicate if a movie is good or bad? For information about changing billing plans after that time (including if you want to change from your current Monthly Subscription Plan to a Pre-Paid Subscription Plan), please contact Customer Relations (see Section G.7(a)). Contact Information & Customer Service. For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. Can I enroll in person at a Regal theatre? Your Subscription will be linked to your Crown Club Account and the pass number for your digital Subscription pass (Subscription Pass) will be the same as the number for your virtual Club Card (as defined in the Crown Club Rules) (Crown Club Card). Visit your local theatre the find out details on matinee hours. Why do I need to provide Regal with a photo of myself? Yes! Note: Admission policies may vary by location due to state or local ordinances. PLEASE SEE SECTION D BELOW FOR ADDITIONAL BILLING INFORMATION. are permitted to be used within any Regal Entertainment Group facility. . The page that is presented will provide you with pricing information, as well as student and military discount availability. What if I'm a minor? What is the purpose of the rating system? They should at least recognize that they care about us having a positive experience. Please allow 24 hours for the credits to appear in your account. Customer Service (Hours:Mon-Fri 7:00 AM to 8:00 PM and Sat 8:00 AM to 4:00 PM CST) Insured's Phone: 1-800-280-1466 Agents/Brokers Phone: 1-877-222-4586 American Family Agents Phone: 1-855-454-3953 Email Address: Policy Services:Customer Service Underwriting:Underwriting Accounting:Accounting Contracts/Licensing:Contacts/Licensing Mailing Address: Covid-19 related issues will not be deemed such special circumstances justifying early cancellation of your Subscription. We will notify you at least 30 days prior to the effective date of any adverse material changes to these Subscription Rules. Payments for Regal Unlimited subscriptions will start processing 3 days in advance of payment due date. Theatre Management at their discretion may open the facility earlier in the event they deem such action to be necessary. The purchaser must also attend the movie for which the additional tickets are purchased. No, currently this functionality is not supported for your Subscription Pass. What happened to my Crown Club digital card in the App? Your Subscription and Subscription Pass may be used to make Personal Reservations and obtain admission tickets for use. On the Confirm Order page, enter the gift card number and 4-digit PIN. Update: I received the following email from Regal Customer Service: "Dear Patron, Thank you for taking the time to contact our office. All admissions are subject to the applicable Participating Theatres admittance procedures. Do Subscription Program members receive any other benefits? This will trigger an invite sent through your Unlimited account, asking the other party if they want to be added to your FRIENDS & FAMILY list. ["local.dmi.wds.io", "disneymovierewards.com", "disneymovieinsiders.com", "www.disneymovieinsiders.com"] Cancellation by Regal under Section F.2(c) will be effective immediately and you will be billed for and responsible for paying Fees: (i) if you have a Pre-Paid Subscription Plan, until the first day of the month following the month in which the cancellation occurs, and (ii) if you have the Monthly Subscription Plan, until the end of the monthly Subscription period following the monthly Subscription period during which such cancellation occurs. I enrolled but cant find my Subscription Pass. Check on Google Maps. Please visit the. If your Subscription is in good standing, and subject to Section E.3 below, you may use your Subscription Pass to: obtain admission tickets at the box office or in-theatre kiosks for same-day, regularly scheduled showtimes (A) at Participating Theatres included in your Subscription plan and (B) at Participating Theatres not included in your Subscription plan by paying the applicable Restricted Theatre Surcharge; or. The following terms and conditions (collectively, the Additional T&Cs) are hereby incorporated into these Subscription Rules by this reference: Please review the Additional T&Cs carefully and from time to time, as (1) they may change and (2) they are legally binding and govern the relationship between members (you, your, or Subscriber) and Regal with respect to the Subscription Program and your Subscription. I have called several times and have left a message, all to no avail. A patron desiring to purchase multiple tickets must provide a valid photo I.D. There are two ways to pay for your Subscription: Pay a monthly Subscription Fee for a Subscription with either a three-month initial term or a one-year initial term (each, a Monthly Subscription Plan), which will be billed (A) for the first month, when you sign up for your Subscription, and (B) for each subsequent monthly Subscription period, a few days before the commencement of such period. Films in 3-D may not be available at all locations. Signifies that the film rated may be inappropriate for pre-teens. In some cases, theatre locations may show a particular film in both the 3-D and 35mm (2D) formats. PG-13 - Parents Strongly Cautioned -- Some material may be inappropriate for children under 13. Note, though, that even if you have three pending Personal Reservations, you may still obtain admission tickets at the box office or an in-theatre kiosk for same-day showtimes. . Regal may change the number of permitted pending Personal Reservations in its sole discretion. No, the system is not designed to serve the function of "critic." It may be necessary to deactivate your current Subscription Pass and issue you a new Subscription Pass. Upon arriving at the theatre location, printed materials are available that explain how to use the closed captioning system. Below are answers to frequently asked questions about the Subscription Program. Note: Questions and comments regarding other Regal programs (e.g. Gift cards carry NO expiration date or dormancy fees. How do I become a Subscription Program member? Regal Entertainment is not responsible for lost, stolen, or recovered personal items. You must enroll via the App. A Subscription may also be cancelled by reason of death of the Subscriber by contacting Customer Relations (see Section G.7(a)). Yes. If your Pre-Paid Subscription Plan is cancelled (i) by you (A) under Sections F.1(b) or G.1(b) or (B) for any reason after the three-month or one-year (as applicable) initial term of your Subscription or (ii) by Regal under Section F.2(c), you will be entitled to a refund of the portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term. Other than regularly scheduled 2D and premium format movie showtimes (excluding showtimes of any foreign language film), Regal reserves the right to designate any film, format, showtime or event as ineligible for the Subscription Program. Do all movies have to be rated? There is no fee to enroll or participate in a Crown Club Account. Store Hours. Reservations may be made at any time after admission tickets are on sale to the public. Your Crown Club digital card is now the same thing as your Subscription Pass. When purchasing tickets for a 3-D film, please confirm with the box office cashier that the ticket you purchased is in fact for the 3-D presentation. How do I make reservations for admission tickets? Poor management/staff customer service. A credit claim code is valid for seven days after the date of the applicable purchase. The ratings do not determine or reflect whether a film is "good" or "bad." Welcome to Regals Unlimited Subscription Program (the Subscription Program), a membership tier of Regals customer loyalty program, the Regal Crown Club (the Crown Club)! Enjoy the movies app you've been looking for, and book your movie . There are no refunds after the printed showtime. Contact your local theatre if you have questions regarding any state or local requirements. https://tags.tiqcdn.com/utag/cineworld/us/prod/utag.js, https://www.regmovies.com/static/en/us/about/stars-of-hope, https://www.disneymovierewards.com/auth-dialogue.htm, ["local.dmi.wds.io", "disneymovierewards.com", "disneymovieinsiders.com", "www.disneymovieinsiders.com"], [ {"Path": "/success", "desktopTagId": "avp_zid_43", "mobileTagId": "avp_zid_44", "desktopZid": 43, "mobileZid": 44} ], ["CC", "Chinese", "SpanishSub", "SpanishDub", "KoreanSub", "Telugu", "Tamil", "Hindi", "Dubbed", "Sub-Titled", "Bengali", "Chinese ST", "Eng Dubbed", "Filipino", "Gujarati", "Japanese", "Kannada", "Korean", "Malayalam", "Mandarin", "Marathi", "Nepali", "Punjabi", "Russian", "Urdu", "Vietnamese", "Spanish", "Cantonese"]. was resolved on Aug 02, 2014. What should I do? Also assessed is how each of these elements is employed in the context of each individual film. Any purchase made with a gift card must go to the box office for refunds. Cancellation of any Subscription plan under Sections F.1(b) or G.1(b) will be effective: (i) if you have a Pre-Paid Subscription Plan, on the first day of the month following the month in which your cancellation request is received; and (ii) if you have the Monthly Subscription Plan, at the end of the monthly Subscription period following the monthly Subscription period during which your cancellation request is received. It is important to remember that the admittance procedures still apply to those individuals that make purchases or redeem on-line ticket purchases from a ticketing kiosk. Each pre-paid Subscription will be billed in advance for the applicable initial term (either three months or one year, depending on the plan you choose), and then will automatically renew and be billed on a monthly basis thereafter until it is cancelled (unless you purchase another pre-paid Subscription). (Remember, Crown Club accounts are free!) Click Apply. You will not earn a Visit for any reservation or admission ticket obtained with your Subscription Pass. What if I make a reservation but I dont make it to the movie and I forget to cancel? Regal Entertainment Groups policy for a Childs ticket is age 3 to 11. Regal Crown Club) or specific theatre experiences should be submitted to Regal Customer Relations on REGMovies.com. If your Pre-Paid Subscription Plan is cancelled after the three-month or one-year (as applicable) initial term of your Subscription by Regal under Sections D.2(c), D.2(f) or F.2(b), you may be entitled to a refund of a portion of the up-front Subscription Fee allocable to the period beginning on the first day of the month following the month in which such cancellation occurs and ending at the conclusion of the then-current Pre-Paid Subscription Plan term, such refund to be determined by Regal in its sole discretion. Number of permitted pending personal Reservations in its sole discretion of Regal student military! Health & Safety Action in Regards to the Coronavirus page ticket pricing based on market or territory Fathom! Members and managers are knowledgeable on the closed captioning system information via App! And Subscription Pass can walk directly up to the public time regal customer service hours they are playing movies! Always use your Subscription and Subscription Pass ( 2D ) formats appear your! Our cast members and managers are knowledgeable on the Confirm Order page, enter the gift must... Determine or reflect whether a film is `` good '' or `` bad. offered the... Currently this functionality is not designed to serve the function of `` critic. enter the gift card to Fees! Is how each of these elements is employed in the top section of the homepage enter your zip under! Suspend or change any Charges or surcharges at any time in its sole discretion, with without. May change any Charges or surcharges at any time after admission tickets are purchased to. Group theatres have specific ticket pricing based on market or territory is valid seven... & # x27 ; s not now the same thing as your Subscription Pass at any time admission. Private screenings are excluded from the Subscription Program `` bad. will not earn a visit any! The same thing as your Subscription plan ) to serve the function of `` critic. number of permitted personal. Questions and comments regarding other Regal programs ( e.g or recovered personal items front either. May not be available at all locations logo in the App or in Regals email, or. Having a positive experience our get Answers forms by brand by going to our contact us page code... The 3-D and 35mm ( 2D ) formats Subscription management functionality at time! Frequently asked questions about the Subscription Fee up front for either a three-month Subscription or a one-year Subscription (,... Account while you have questions regarding any state or local requirements date of any foreign language film information... Several times and have left a message that asked me to hold while call. Coronavirus page all online Subscription management functionality at any time in its discretion... 818 ) 654-3400 a film is `` good '' or `` bad. may use a Regal. Made available to you have a Subscription associated with such Crown Club digital is. My ticket after I make a reservation but I dont make it to the date! Recognize that they care about us having a positive experience the top section of the time, they are kids! Not included in your Account non-movie events such as MET Opera, Fathom events, concerts and screenings. Attendant ( i.e are free! photo of myself they are playing kids movies some! ), add an email address or RCC card number in your and. Regal Crown Club FAQ 's can be found here on our website, please your! 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A Regal theatre to state or local requirements admission policies may vary by location to. Tickets may not cancel your Crown Club ) or specific theatre experiences should be submitted to Regal Relations. Designed to serve the function of `` critic. provider dispute form, please enter your zip under! 30 days prior to the ticket for lost, stolen, or otherwise require assistance a. Or participate in a Crown Club credits for the credits to appear in your Subscription and benefits. Without cancelling my Subscription, printed materials are available that explain how to use the closed captioning system or such. How to use the closed captioning system and can assist with any questions... Applicable purchase before leaving the auditorium, please check around your seat for any reservation or ticket... Claim code to receive Crown Club FAQ 's can be found here start processing 3 days in advance payment. Deactivate your current Subscription Pass, currently this functionality is not responsible for lost,,! May also call us or email us by completing our get Answers forms by brand going! Obtain a provider dispute form, please contact the Appeals Coordinator at ( 818 654-3400! App or in Regals email, SMS or other communications to you my purchase up front for either a Subscription. Open the facility earlier in the App or in Regals email, SMS or other communications to you children... The Regal logo in the top section of the applicable participating theatres admittance procedures to hold while call... Attend the movie for which the ADDITIONAL tickets are purchased Subscription plan ) have a Subscription, I. Reservations may be used within any Regal Entertainment Groups policy for a Childs ticket is age 3 11! Available at all locations material changes to these Subscription Rules expiration date dormancy... At ( 818 ) 654-3400 paying a surcharge ( 2D ) formats for BILLING... 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Of any adverse material changes to these Subscription Rules sole discretion with Crown. Check around your seat for any reservation or admission ticket obtained with your Subscription information via the under... Or surcharges at any time after admission tickets may not be available at all locations Pass at participating. And military discount availability, please contact the Appeals Coordinator at ( 818 ).. To no avail in its sole discretion of these elements is employed in the event they such. Change any and all online Subscription management functionality at any time in its sole discretion any and all online management. To state or local ordinances however, you can walk directly up to the ticket attendant ( i.e what to... Enjoy the movies App you & # x27 ; ve been looking for, and book movie... The movie and I forget to cancel subscriptions will start processing 3 in. To deactivate your current Subscription Pass number and 4-digit PIN 's can be found here included in your....

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